A Successful Property Management Transition

SunStream acquired the management of Vanderbilt Beach and Harbour Club after the previous
property manager retired from the business. This timeshare property had fallen into a state
of disarray and many critical processes and procedures were dated or not in place at all. Our
technical service team worked closely with the Board of Directors on a comprehensive plan to
improve future operations and rehabilitate the property.

We began the process by meeting with existing personnel and creating a better atmosphere for
daily operations. This included employee training, motivational strategies, and the opportunities
for advancement and continued education. New systems were implemented for accounting,
technology, and daily operations to streamline efforts and increase efficiency. An entire property
analysis was conducted and a strategy was crafted to address every outstanding item. Lastly, a
preventative maintenance program was launched and budget reserves were integrated to sustain
the property.

The Board of Directors have been extremely satisfied with the management and service level
SunStream has provided since taking over. RCI, the largest timeshare exchange network, has
now upgraded the resort from bronze to gold status. Individual unit owners are pleased with the
upgrades and improvements as trade, resale, and market value has increased. Guest letters,
reviews, and comment cards also reflect a positive sentiment as they experience the enhanced
resort operations.

Services Provided: