Hospitality Management Solutions

Hospitality Operations

SunStream can provide full-service hospitality operations or individual services to fit your property’s requirements. Our team will be responsible for developing an annual strategic business plan with defined financial goals and performance benchmarks. The plan will include detailed marketing strategies along with a property condition and improvement report. We have a proven track record of success in hospitality and can provide the services that will grow revenue and enhance brand reputation.

Our Hotel and Resort Management Services include:

Administrative & General Management Services

  • General Manager/Property Support Staff
  • Human Resources
  • Liaison with Ownership and Property Operations
  • Brand Franchise Oversight
  • Federal and State Labor Standards Compliance
  • Information Technology oversight and service implementation
  • Rooms Division oversight, including Front Desk and Housekeeping Operations
  • Risk Management and Loss Prevention Support
  • Annual Budget Preparation

Accounting

  • Full-charge accounting services to include accounts payable, receivable and financial statement reporting
  • Implementation of financial controls for expense management, labor productivity and inventory control
  • Oversight of all state and local taxes, including payroll taxes
  • Annual budget review and consultation

Human Resources

  • Training
  • Benefits
  • Administration
  • Recruitment
  • Retention
  • Employee recognition

Arrive at Genuine Hospitality

Although our hotels may all look different, our unifying trait is a place where genuine hospitality is exactly that, and service comes from the heart. We are committed to delivering a truly refreshing, unexpected, and inspiring experience to each guest at every hotel. That’s SunStream.

Oversight of Maintenance and Capital Projects

  • Provide a qualified Chief Engineer and support staff
  • Develop annual preventative maintenance schedule and budget
  • Develop annual Capital Reserve budget and implementation plan
  • Ensure compliance with all local, state and federal safety, governmental and operational guidelines
  • Oversight of ongoing property maintenance, including rooms, public areas, FF&E systems, grounds, pool, IT, and general building items

Marketing

  • Creative marketing campaigns and promotions
  • Graphic design
  • Media planning & buying
  • Website development & management
  • Social media strategy & implementation
  • Reputation management
  • eCRM
  • Public relations
  • Brand strategy

National Sales

  • Attending trade shows in key markets
  • Maintaining client and tourism related relationships
  • Sales blitzes
  • Client presentations
  • Conducting site inspections
  • Community relations
  • Fostering partnerships with DMOS, TDCs and state marketing organizations

Revenue Management

  • Channel management
  • Maintaining rate parity across all channels
  • Implementing offers and promotions that drive revenue

Central Reservations Services

  • Lead fulfillment
  • Website monitoring
  • Call volume analysis
  • Conversion tracking
  • Cross-selling
  • Overflow reservation management

Food & Beverage

  • Provide appropriate Food and Beverage Management and support staff for the property operation
  • Coordinate catering functions with Rooms Division sales efforts
  • Develop outlet menus and pricing, including lounge operations
  • Provide a Food and Beverage marketing plan as part of the overall property Sales and Marketing plan
  • Coordinate with Franchise standards where applicable
  • Conform to all local and state health codes and requirements